For hotels in Prague, pick-up from reception is free-of-charge (excluding hotels at Prague Airport).
Pick-up from the hotel to the point of departure is not included in the overall duration of the tour.
The agreed pick-up point and time are binding. No refund for missed pick-up/ departure time.
The pick-up time from the hotel is not identical to the beginning of the trip and depends on the traffic situation and location of the hotel. Late pick-up from the hotel is not a reason for refund.
Clients accommodated within walking distance of the point of departure may be picked-up by an employee of Prague Bus Tours, who will guide them on foot to the point of departure.
For all tours, we guarantee only commentary in the English language; other languages (German,French, Italian, Spanish, Russian) are possible upon request. Commentary is done bilingually.
In historical buildings we guarantee only english language comentary.
The client is obliged to stay with the group and obey the instructions of the guide.
Prague Bus Tours shall not be liable for items forgotten in the buses, restaurants or visited buildings.
Prague Bus Tours does not guarantee the speed or stability of the Wi-Fi connection on-board its buses, the network parameters may change depending on the availability of the signal during travel. The client shall receive the necessary Wi-Fi log-in data from the guide or driver upon request.
On public holidays (Christmas, New Year’s Eve...), Prague Bus Tours may offer some tours with a special programme at prices other than those shown on the leaflet. By purchasing a T9 A tour, the client confirms:
He/she has verified that the Smart Guide app can be used on his/her own phone and will use their own headphones.
Agrees to use the Smart Guide app on his/her phone
Otherwise, the client is not entitled to a refund.
Prague Bus Tours is not responsible for technical problems if the client fails to install the app and this is not grounds for a refund. T10 - Karlovy Vary with SPA
A visit is governed by the visiting rules of the provider, available at our website. 120 min of relaxation is included Pool, Whirpool, Sauna.
Massages and other SPA treatments are not included.
Children aged 0 to 2 years free-of-charge without entitlement to a seat. The child price applies to children aged 3 to 11.
The student/senior price applies to students aged 12–26 upon presentation of their valid student cards and seniors aged 65+.
All complaints and reminders must be solved with the staff of Prague Bus Tours immediately at the end of the tour.
Prague Bus Tours reserves the right to change the programme and price in case of unexpected changes in the visiting hours of the buildings, traffic restrictions, organisation of cultural events and unexpected natural conditions.
100% cancellation fee of all bookings we charge less than 24 hours before the tours start.
T12 Prague Dinner Cruise with music - We can not guarantee type of boats.